Pay Your Bill

• Assessment of all ZipCash tolls due plus all applicable late fees
• A vehicle registration block
• An order prohibiting the operation of a vehicle owned by a habitual toll violator on NTTA toll roads
• A citation for failure to pay a toll – Class C misdemeanor
• Vehicle impoundment upon proof of repeated violation of the order of prohibition

Habitual violators may request a hearing before a Justice of the Peace to review their habitual violator status. The party requesting a hearing pays a filing fee, which varies by county, and the hearing is conducted in a Justice of the Peace court in the county where at least 25% of the events of nonpayment occurred.

Registered motor vehicle owners with 100 or more delinquent tolls cannot register their vehicles until their toll bill and all related fees are paid (Texas Transportation Code, Chapter 372.111).

You will need a vehicle registration release and can get one:

In Person

1. Pay outstanding tolls at any NTTA Customer Service Center and fees with cash, check, money order or credit/debit card. Payment plans may be available by opening a TollTag account or by resolving payment issues with an existing TollTag account.
2. Once all outstanding tolls and fees have been paid or an approved payment plan is established, notification will be sent to the county tax office within 7-10 business days, removing the block.

By Phone

1. Call 972-818-NTTA (6882) or 817-731-NTTA (6882) to pay outstanding tolls and fees with credit/debit card. Payment plans may be available by opening a TollTag account or by resolving payment issues with an existing TollTag account.
2. Once all outstanding tolls and fees have been paid or an approved payment plans established, notification will be sent to the county tax office within 7-10 business days, removing the block.

NOTE: County tax offices do not have access to NTTA’s account records and cannot assist you in resolving past-due tolls or fees. Please contact NTTA to discuss a Settlement Agreement.

Habitual violators who violate the order that prohibits your vehicle from operating on any NTTA toll road, bridge or tunnel are subject to vehicle impoundment. To release your vehicle, complete the following steps:

1. Present the “notice of vehicle ban order and intent to impound” or your license plate number at any of our Customer Service Centers.
2. Pay outstanding tolls and fees with cash, check, a money order or credit/debit card. A payment plans may be available if you open a TollTag account. The vehicle storage facility operator will not accept payment of tolls or fees.
3. NTTA will provide you with a release receipt to present to the vehicle storage facility operator. Prior to releasing your vehicle, the facility operator will require you to pay any applicable towing, storage, and impoundment charges.  NTTA does not set or collect the facility operator’s charges. NTTA is not responsible for setting or collecting such fees or releasing your vehicle.
4. The vehicle storage facility operator has lawful authority to dispose of vehicles not promptly retrieved. For more information, see Texas Occupations Code, Section 2303.157.

Your TxDMV‐issued renewal notice will display “N. Tx. Toll” in the toll scofflaw remark spot (except Dallas County).

The vehicle registration block and other toll enforcement actions are intended to encourage tollway drivers to pay for services rendered and to ensure fairness to the overwhelming majority of drivers who pay their tolls. Tolls are used to repay our $9.5 billion debit, which was used to construct our roads since tax funds were unavailable to do so. Tolls also support our operations, road maintenance and safety programs.

Vehicle registration blocks are sent weekly to the Texas Department of Motor Vehicles when a driver meets the criteria of a habitual violator. In the case of Dallas County habitual violators, the files are sent directly to the Dallas County Tax Assessor Collector.

A notification letter is sent when a person has met the criteria of a habitual violator. The letter is sent to the address in the Texas Department of Motor Vehicles (TTC 372.106) database, allowing 30 days for the individual to dispute their determination as a habitual violator or pay the account balance before toll enforcement remedies are applied. If the habitual violator does not make arrangements with NTTA during this period, the habitual violator will be subject to all enforcement remedies. Additionally, the vehicle registration renewal notice a habitual violator receives from the Department of Motor Vehicles may include a “SCOFFLAW” remark reading “N. Tx. Toll,” with additional details on the back of the notice. NTTA notices of nonpayment also indicate that you may be subject to additional enforcement, including a vehicle registration block.

Once a person has been determined to be a habitual violator under Texas Transportation Code Chapter 372, habitual violators are given an opportunity to dispute their determination as a habitual violator and/or request an administrative hearing with a Justice of the Peace before a vehicle registration block is placed. If an individual is determined to be a habitual violator, the vehicle’s registered owner(s) information will be transmitted to the county in which he or she is registered, third-party payment vendors (grocery stores, etc.) and/or the Texas Department of Motor Vehicles for refusal of registration until all tolls and fees have been paid, or a payment plan has been arranged with NTTA.

The vehicle registration block will remain in effect until all tolls and fees have been paid, a payment plan has been arranged with NTTA, or until you are determined to no longer be a habitual violator.

NTTA Customer Service will provide notification to the tax assessor’s office within 7-10 business days, releasing the vehicle registration block once all tolls and fees have been paid.

No. NTTA is responsible for toll collections.

Present the vehicle registration renewal notice with the “SCOFFLAW” remark that you received in the mail or your license plate number at any of the six NTTA Customer Service Centers. A Customer Service Specialist will assist you and may establish a payment plan for past-due tolls.

The registered owner of a vehicle that has accrued 100 or more unpaid tolls and who has been issued at least two notices of nonpayment within one year is subject to a vehicle registration block.

Those who are classified as a habitual violator, as defined in section 372.106(a) of the law, may be banned from driving on NTTA toll roads. A habitual violator is defined as (A) one who was issued at least two written notices of nonpayment that contained in the aggregate 100 or more events of nonpayment within a period of one year and (B) was issued a warning that failure to pay the amounts specified in the notices may result in NTTA’s exercise of habitual violator toll enforcement remedies.

The vehicle ban and other toll enforcement actions are intended to prompt payment by drivers who use our toll roads. Collected tolls go toward paying debt incurred to build these toll roads as well as maintenance, operations and safety services provided to drivers. This toll enforcement remedy helps ensure that the millions of NTTA customers who pay for the service are not forced to pay additional costs for the small percentage of drivers who choose not to pay for their use of toll roads.

Habitual violators subject to a vehicle ban will receive written notification that they have been banned from driving NTTA roads, when the ban will take effect and instructions for how to remove their status as a habitual violator.

Habitual violators are provided due process prior to any enforcement action. First, the registered vehicle owner who NTTA classifies as a habitual violator will receive a written notice of their status. The driver can challenge their habitual violator status by requesting a hearing before a Justice of the Peace. Second, if the Justice of the Peace determines the driver is a habitual violator, NTTA must provide the habitual violator with a notice informing them their vehicle is banned from travel on all NTTA roads. This notice gives the habitual violator another opportunity to resolve their toll debt with NTTA. Third, a habitual violator’s vehicle will only be impounded if they repeatedly operate their vehicle on NTTA roads in violation of the vehicle ban.

The vehicle ban will remain in effect until all tolls and fees have been paid, a payment plan has been arranged with NTTA, or until you are determined to no longer be a habitual violator.

Yes. You may contact NTTA to review all outstanding tolls and fees, correct any errors and arrange for payment to clear the vehicle ban and your status as a habitual violator.

In most cases, the ban will be removed within one business day, and a termination of habitual violator status will be mailed within seven days.

A person commits a Class C misdemeanor when operating a vehicle in violation of the NTTA vehicle ban and is subject to a fine of up to $500. A second or subsequent occurrence of driving on an NTTA toll road in violation of a ban may result in impoundment of the vehicle.

When driving on an NTTA roadway, all transactions are captured at tolling points and include video capture of the vehicle and license plate. Vehicle information of habitual violators who have been banned from NTTA roadways will be provided to Department of Public Safety officers, who patrol NTTA roads, for enforcement purposes.

A vehicle that has been impounded may be released after all towing, storage and impoundment charges are paid as well as unpaid tolls and fees owed to NTTA, or a payment plan has been established. NTTA notifies a customer that the ban has been lifted via US postal mail. The customer presents the letter and/or their payment receipt or payment plan to the company that impounded their vehicle.

NTTA is not a foreign-owned company. It is a Texas government agency whose operations and maintenance rely on tolls. NTTA is authorized by the State of Texas (under Chapter 366 of the Texas Transportation Code) to acquire, construct, maintain, repair and operate turnpike projects in the North Texas region. NTTA is a separate and different entity from the Texas Department of Transportation. NTTA toll roads are not a part of the state highway system and do not receive any direct tax funding or appropriations from the state legislature. NTTA raises capital for construction projects through the sale of bonds. Tolls are collected to repay this debt and to operate and maintain the roads.

Visit any NTTA Customer Service Center. Pay outstanding tolls and fees with cash, money order or credit/debit card (a payment plan may be available with the opening of a TollTag account). You can also call NTTA Customer Service at 972-818-NTTA (6882) or 817-731-NTTA (6882).

In addition to the vehicle ban, habitual violators could face any of the following penalties if their toll bills remain unpaid:

• Owe all tolls at the higher ZipCash rate, plus all incurred fees
• A vehicle registration block
• A violation citation with a fine of up to $500 for violating the vehicle ban